General Sales Conditions

Art. 1 – GENERAL PROVISIONS

1. By navigating in this area, the user will access the store of Eyespot solution, accessible through the url: https://www.eyespotsolution.com/ (hereinafter referred to as “EyeSpot”). The browsing and transmission of a purchase order in the website entail the acceptance of the Privacy Policy and Conditions adopted by the same and therein indicated.

2. These General Sales Conditions shall apply to the provision of services with exclusive reference to the purchases carried out in the website in compliance with the provisions of Part III, Title III, Chapter I, Italian Consumer Code (Legislative Decree no. 206/05 amended by the Legislative Decree no. 21/14 and Legislative Decree 70/03) by

Company: SR Labs srl

Office: Via Gaudenzio Fantoli 7 20138 Milano

VAT Number: 03283700965

Economic Administrative Index No. MI – 1733504

3. The user shall, before accessing the services provided by the website, read these General Sales Conditions that are considered generally and unequivocally accepted at the moment of purchase.

4. The user is invited to download and print a copy of the purchase form and these General Sales Conditions whose terms SR Labs s.r.l. reserves to change unilaterally and without any notice.

5. The website can be used and thus having access to the services provided by the same and purchasing them in the following languages:

Italian, English

Art. 2 – SCOPE

1. These General Sales Conditions regulate the offer, shipment and acceptance of purchase orders for services on EyeSpot and, conversely, do not regulate, the provision of services or the sale of products by subjects other than the seller that are available in the same website through links, banners or other hyperlinks

2. Before sending orders and purchasing products and services from other subjects, we suggest to verify their sales conditions.

Art. 3 – CONCLUSION OF THE AGREEMENT

1. In order to conclude the purchase agreement, the electronic form must be completed and forwarded in accordance with the instructions given.

2. Therein contained there is the reference to the General Sales Conditions, information on every service purchased, means of payment that can be used, conditions to exercise the right to withdraw.

3. Before concluding the agreement, you will be requested to confirm the reading of the General Sales Conditions including the Information on the right to withdraw and personal data processing.

4. The agreement is concluded when the seller receives the form completed by the user. Prior verification of the correctness of data therein contained.

5. The user must pay the price from the moment in which the procedure of online order execution will be concluded. This will occur by clicking on the key “Purchase now” at the end of the guided procedure.

6. Concluded the agreement, the seller take charge of the order for its processing.

Art. 4 – REGISTERED USERS

1. In completing the registration procedures, the user undertakes to follow the indications in the website and provide his correct and truthful personal data.

2. Once carried out the registration, the user will receive a confirmation email at the address provided by him. The confirmation shall be communicated maximum within 72 hours. After this period, in the absence of confirmation, SR Labs s.r.l. will be free from any commitment towards the user.

3. The confirmation will relieve in any case SR Labs s.r.l. from any responsibility about the data provided by the user. The user undertakes to promptly inform SR Labs s.r.l. about any variation in his data at any time provided.

4. If the user provides incorrect or incomplete data or rather also in case that there is a claim by subjects concerned about the payments carried out, SR Labs s.r.l. shall have the right to not activate or rather suspend the service until regularization of the shortcomings.

5. On the occasion of the first request for activation of a profile by the user, SR Labs s.r.l. will attribute to him a username and a password. The latter recognises that these identification data represent the validation systems for the user to have access to the services and the only system suitable to identify the user and that the acts performed by means of such access will be attributed to him and will have binding effect upon him.

6. The user undertakes to maintain the confidentiality of his access data and keep them with the due care and diligence and not to transfer them even temporarily to third parties.

Art. 5 – PAYMENT METHOD AND PRICES

1. The price of services will be that indicated from time to time in the website, save in case of obvious error.

2. In case of error SR Labs s.r.l. will inform as soon as possible the purchaser allowing the confirmation of the order for the right amount or rather the cancellation. Anyway, SR Labs s.r.l. will not have the obligation to provide its product or service at the lower price indicated by mistake.

3. The prices can be varied at any time. The changes do not concern orders for which a confirmation has been already sent.

4. Once selected the services desired, they will be added to the cart. Simply follow the instructions for the purchase, entering or verifying the information requested in each step of the process The details of the order can be changed before payment.

5. The payment can be carried out by:

Credit Cards, Debit Cards, Wire Transfer, PayPal.

Art. 6 – DELIVERY

1. The services provided from the web page will be delivered to the customer within 72 hours and anyway no later than 30 days from the purchase carried out in the website.

2. The services can be used online by the customer by means of the credentials provided via email.

3. If the delivery cannot take place for reasons not attributable to any of the parties, the user will be completely reimbursed for the payment.

Art. 7 – PASSAGE OF THE RISK

1. The risks related to the use of the service will pass to the purchaser from the time of delivery of the credentials. The use of the service is deemed acquired when the payment of all the amounts due in relation to them is received, including delivery charges, or rather upon delivery, if this should occur at a later time.

Art. 8 – WARRANTY AND TRADE COMPLIANCE

1. The seller is responsible for any defect of the products offered in the website, therein included the non-conformity

2. If the purchaser has entered into the agreement as a consumer namely any natural person acting in the website for purposes other than the entrepreneurial or professional activity possibly performed, this warranty is valid on the condition that the defect appears within 24 months from the date of delivery of products; that the purchaser lodges a formal claim for the defects within maximum 2 months from the date when the defect has been recognised by the latter; that the online return form is correctly completed.

3. In case of non-conformity, the user who has entered into the agreement as a consumer shall have the right to restore conformity of the products for free, by repair or replacement, or rather to obtain an appropriate reduction of price or rather the termination of the agreement in relation to the disputed goods and the subsequent refund of the price.

Art. 9 – TERMINATION

1. In compliance with the legal provisions in force, the purchaser has the right to terminate the purchase without any penalty and without specifying the reason, within a period of 14 days pursuant to art. 57 of the Italian Legislative Decree 206/2005 becoming effective from the date of activation of the login credentials. The right of withdrawal will automatically lapse at the launch, by the purchaser, of the first project delivery/test elaborated through the online application.

2. In case of multiple purchases carried out by the purchaser with only one order and delivered separately, the period of 30 days shall become effective from the date of receipt of the last product.

3. The user who intended to exercise the right of withdrawal shall inform SR Labs s.r.l. through explicit declaration, which can be sent via registered letter with acknowledgement of receipt to the address:

SR Labs srl

Via Gaudenzio Fantoli 7

20138 Milan (Italy)

The user can also indicate the will to withdraw, specifying the order number and username, to: info@eyespotsolution.com

4. The purchaser shall exercise the right of withdrawal also by sending any declaration explicitly containing the decision to withdraw from the agreement or as an alternative sending the withdrawal form template, in Annex I, part B, Italian Legislative Decree 21/2014 which is not compulsory.

5. The right of withdrawal shall not apply in case the services and products of SR Labs s.r.l. are not included in the categories of art. 59 of the Italian Legislative Decree 206/2005.

6. SR Labs s.r.l. will carry out the repayment by using the same means of payment chosen by the purchaser at the time of his purchase. In case of payment carried out through wire transfer, and if the user intends to exercise his right of withdrawal, shall provide his banking details: IBAN, SWIFT and BIC necessary for the reimbursement.

Art. 10 – DATA PROCESSING 

1. The purchaser’s data are processed in compliance with the provisions of the regulation on personal data protection, as specified in the specific section containing the privacy policy pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 11 – ESCAPE CLAUSE

1. In case that one of the clauses of these General Sales Conditions was null and void for any reason whatsoever, this will in no case compromise the validity and compliance with the other provisions contained in these General Sales Conditions.

Art. 12 – CONTACTS

1. Any request for information can be sent via email to the following address info@eyespotsolution.com, via telephone to the following telephone number: +39 02749291, and via mail to the following address:

SR Labs srl

Via Gaudenzio Fantoli 7

20138 Milan (Italy)

Art. 13 – APPLICABLE LAW AND SUBMISSION TO JURISDICTION 

1. These General Sales Conditions are regulated by and interpreted in accordance with the Italian law, without prejudice to any other prevalent mandatory law in the country of habitual residence of the purchaser. Accordingly, the interpretation, execution and termination of the General Sales Conditions are exclusively subject to the Italian law.

2. Any litigation concerning and/or arising from them shall be solved on an exclusive basis by the Italian judicial authority. In particular, if the user is a Consumer, any litigation shall be solved by the court of his domicile or residence on the basis of the applicable law.

These conditions have been drawn up on 09/11/2022.